Frequently Asked Questions
Quick answers to common questions about our products and service.
Which payment methods are accepted?
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay through Stripe. All transactions use 256-bit SSL encryption.
How are products delivered?
Everything is digital. You get instant download access after payment, plus a confirmation email with links within a few minutes.
What is the refund policy?
Because files are delivered instantly, all sales are final. If you hit a technical issue preventing access, email support within 48 hours and we will sort it out.
Are payments secure?
Yes. All processing is handled by Stripe, which is PCI-DSS Level 1 certified. We never see or store your full card details.
Can I use products in client work?
Absolutely. Every purchase comes with a full commercial licence. The only restriction is reselling or redistributing the original source files.
Do you offer team discounts?
Yes. Email support@digitelon.shop with your team size and we will prepare a custom quote.
How often do you release new products?
We publish new products and major updates roughly once a month. Subscribe to the newsletter for early-access notifications.
Are future updates free?
Yes. Every purchase includes lifetime access to updates at no additional cost.
What file formats are included?
Formats vary by product: PDF, XLSX, DOCX, PPTX, SVG, Figma, or Notion. The exact formats are listed on each product page.
How do I contact support?
Visit the contact page or email support@digitelon.shop. We respond within one business day.